Refund Policy
Effective Date: October 7, 2026
1. Refund Eligibility
You can request a full refund of a credit pack or subscription purchase when all three of the following conditions are met:
Within 7 Days
The request is sent within 7 calendar days of the purchase date.
No More Than 10% of Credits Used
You have used no more than 10% of the credits granted by that purchase.
Fewer Than 10 Tasks
Fewer than 10 generation or editing tasks have been submitted since the purchase.
2. Non-Refundable Purchases
Refunds are not available when:
• More than 7 calendar days have passed since the purchase date
• More than 10% of the credits from the purchase have been used, or 10 or more tasks have been submitted since the purchase
• The charge is an automatic subscription renewal — cancel before the renewal date if you do not want the next period
• The Account was suspended or terminated for violating our Terms of Service
• The request is for a partial refund of the unused credits from a purchase that does not meet the conditions above
Statutory rights that apply in your country are not affected by this policy.
3. How to Request a Refund
Email Us
Send an email to support@nanobanana2-1.si with the subject line "Refund Request".
Include the Details
Your account email, the order number or receipt, the purchase date and the reason for the request.
Send It Within 7 Days
Requests sent more than 7 calendar days after the purchase date cannot be approved.
4. Review and Response
We review every request against the conditions in Section 1 and reply by email within 3 business days, either confirming the refund or asking for any information we need.
5. Processing Refunds
Approved refunds are returned to the original payment method within 5–10 business days. When the money then appears in your account depends on your bank or card issuer.
Credits granted by the refunded purchase are removed from your balance when the refund is issued.
6. No Processing Fee
We do not charge a processing or handling fee on approved refunds. You receive the full amount paid for the eligible purchase.
7. Changes to This Policy
We may update this Refund Policy from time to time. We will post the updated version on this page and change the Effective Date above. Purchases are handled under the policy in effect on the date of purchase.
Questions about this policy? Email us at support@nanobanana2-1.si.